旁注退款政策Refund policy
可以退款的情况
- 激活码从未激活过，并且在付款后 7 天之内申请：全额退款。
- 已经激活，但因为 Glossa 自身的问题，在你所用的受支持网站上无法正常使用，并且我们在收到反馈后 7 天内无法修复：全额退款。
- 重复付款：多付的订单全额退款。
不退款的情况
- 激活码已经激活，插件可以正常使用。
- 超过付款后 7 天仍未申请。
怎么申请
请发邮件到 chenghaodong257@gmail.com，写明订单号，并附上付款记录截图。我们会在收到邮件的当天回复，确认后原路退回到你的支付宝或微信账户。退款完成后，对应的激活码立即作废。
When you can get a refund
- The code was never activated and you ask within 7 days of payment: full refund.
- The code was activated, but because of a problem in Glossa itself it does not work on a supported site you use, and we cannot fix it within 7 days of your report: full refund.
- You paid twice by mistake: the extra order is refunded in full.
When refunds are not given
- The code has been activated and the extension works.
- More than 7 days have passed since payment.
How to ask
Email chenghaodong257@gmail.com with your order number and a screenshot of the payment. We reply on the day your email arrives and refund to the Alipay or WeChat Pay account you paid from. The code is cancelled as soon as the refund is made.